How to manage notifications

We send email notifications for a few specific things. You can turn them on or off as a group in Settings.

Default emails we send

• Account confirmation when you sign up
• Receipt when you pay (one-time)
• Deadline reminders (lodgement, decision, eligibility cliffs)
• Document expiry warnings: 30, 14, 7 days before expiry (unlocked apps only)
• Milestone confirmations when you log something
• Agent activity: when an agent adds a checklist item, requests a doc, or comments
• Important product updates (rare, never marketing)

What we do not send

• Marketing emails
• Newsletters you didn't subscribe to
• Anything to other email addresses
• Anything when you delete your account

To turn them off

Settings → Notifications → toggle off. Account-essential emails (password resets, payment receipts) still come through because they're transactional.

To unsubscribe from one type only

Coming soon. For now it's all-or-nothing. Email info@visafold.com.au if you need granular control today.